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The Department of Veterans' Affairs
The Department of Veterans' Affairs (DVA) is a Department of the Australian Government which provides a range of services to men and women who have served in Australia's Defence Forces.
The services and support offered by the DVA include income support, disability compensation, health care, pensions, housing loans, and a financial information service.
As many veterans are now elderly the DVA provides a home modification service which allows veterans to continue to live at home rather than in an institution. Access ramps, hand rails, grab rails, hand showers, stairway modifications, bath seats, non slip floor treatments, shower booth modifications, and light switch relocations are typical home modifications provided.
HenryCare has the contract to carry out these modifications for the DVA throughout New South Wales so has a network of suppliers ("subcontractors") in place to carry out work as directed. Work is carried out to standards stipulated by the DVA and HenryCare and backed up by a comprehensive management information system which generates reports on all work as required.
The DVA has strict quality and accountability procedures in place which HenryCare must comply with.
The process for DVA home modifications is as follows:
- An Occupational Therapist provides HenryCare with complete specifications for modifications to a veteran's home.
- HenryCare reviews the specifications to ensure that they comply with DVA rules or to obtain any DVA approvals required.
- HenryCare faxes a Work Order to a selected network supplier ("subcontractor") along with relevant drawings and information.
- The work is completed within DVA timeframes, verified by the veteran, and the completed Work Order faxed back to HenryCare within 24 hours of completion.
- The DVA is invoiced by HenryCare for the modification.
The Sub Contractors section of this website outlines on-site procedures which HenryCare subcontractors must comply with at all times when carrying out work for HenryCare.
Network suppliers ("subcontractors") who carry out work for the DVA as directed by HenryCare, receive special discounts for home modifications items for non DVA work. There are comprehensive product catalogues on this website showing most home modifications equipment.
OT Information
General Information
Minor Mods Service Provider Information
DVA Minor Home Mods Contract - Info note No. 4
Service Provider - Standard Terms & Conditions
Service Provider - Application for Registration Forms
Registration Application Form
Capabilities & Trade Skills
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